FAQ

What types of products does Bronel offer?

Bronel specializes in high-quality outdoor electronics and equipment. Our product range includes advanced Wi-Fi cameras designed for comprehensive property surveillance and versatile electric mini dump trucks for efficient material handling.

How can I ensure the proper functioning of my outdoor electronics?

To ensure optimal performance of your outdoor electronics, it is essential to follow the manufacturer's guidelines for installation and maintenance. Regularly check for software updates and ensure that your devices are properly connected to a reliable power source and internet connection.

What is the return policy for products purchased from Bronel?

Bronel has a 30-day return policy. Customers can request a return within 30 days of receiving their order, provided the item is in its original condition, unworn, and in its original packaging. A receipt or proof of purchase is required for processing returns.

How long does shipping take for orders placed with Bronel?

Orders typically ship within 1-3 business days. The estimated delivery time for Economy Shipping is between 3 to 7 business days, depending on the destination and other factors. Please ensure that your shipping address is accurate to avoid delays.

What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, it is important to inspect the item upon delivery and contact Bronel immediately. We will evaluate the issue and provide instructions for returning the item and obtaining a replacement or refund.

Are there any restocking fees for returns?

Bronel does not charge a restocking fee on returns. Customers can return items without incurring additional charges, provided they meet the return policy criteria.

What payment methods does Bronel accept?

Bronel accepts various payment methods, including major credit cards and other secure payment options. Please check our website during checkout for the full list of accepted payment methods.

How can I contact Bronel for further inquiries?

For any additional questions or concerns, customers can reach out to us via email at contact@bronel.shop or by calling +17624387426. Our customer service team is available to assist you with any inquiries.